Tenancy Deposit Claims
Landlords refusing to return your deposit? Making unfair deductions? We help tenants recover their deposits and claim compensation for deposit protection failures. Get back what’s rightfully yours.
- No Win, No Fee
- £15M+ Recovered
- 97% Success Rate
Understanding Tenancy Deposit Protection
All landlords must protect your deposit in a government-approved scheme and follow strict rules about deductions and returns.
Your Deposit Rights
Deposit Protection Requirement
Your landlord must:
- Protect your deposit within 30 days of receiving it
- Use a government-approved protection scheme
- Provide you with the Prescribed Information about the protection
- Return your deposit within 10 days of agreement
- Follow proper dispute procedures for any deductions
The Three Approved Schemes
- Deposit Protection Service (DPS) – Custodial and Insured
- MyDeposits – Custodial and Insured protection
- Tenancy Deposit Scheme (TDS) – Custodial and Insured options
Prescribed Information Requirements
Within 30 days, your landlord must provide:
- Details of which scheme protects your deposit
- Contact information for the scheme
- Information about how to get your deposit back
- What to do if you can’t agree on deductions
- How to apply for return of your deposit
When Landlords Breach the Rules
Common Deposit Protection Failures
- Failing to protect the deposit at all
- Protecting the deposit more than 30 days late
- Not providing prescribed information
- Providing incorrect or incomplete information
- Failing to return deposit within 10 days
- Failing to use correct dispute process
Penalties for Non-Compliance
If your landlord fails to protect your deposit properly:
- You can claim 1-3 times your deposit amount in compensation
- The court can order return of the full deposit
- You can apply to court for the penalty payment
- The landlord cannot serve a valid Section 21 notice
- You may be able to claim additional damages
Compensation Amounts
Minor breach (late protection)
Serious breach (no information)
Severe breach (no protection)
1x deposit
2x deposit
3x deposit
Common Deposit Deduction Disputes
Many landlords make unfair or excessive deductions from deposits. Know your rights and what you can challenge.
Excessive Cleaning Charges
Landlords often charge excessive amount for cleaning that goes beyond normal wear and tear.
- Professional cleaning when not required
- Charging for normal cleaning
- Inflated cleaning company rates
- Cleaning areas you didn’t use
Unfair Damage Claims
Charges for damage that was pre-existing or constitute normal wear and tear.
Normal wear and tear charges
- Pre-existinf damage claims
- Betterment charges
- Lack of proper evidence
Decoration & Redecoration
Charges for painting and decorating that should be lanlord's responsibility.
Repainting after normal tenancy
- Wallpaper replacement charges
- Upgrading to better materials
- Excessive contractor rates
Garden & Maintenance
Unreasonable charges for garden maintenance and general property upkeep.
Professional charges for garden maintenance
- Seasonal garden maintenance
- Landlord’s maintenance obligations
- Unclear tenancy agreement terms
Rent & Utility Disputes
Incorrect calculations of rent arrears and utility charges froms deposites.
Incorrect rent calculations
- Utility bill already paid
- Notice period disputes
- Double charging for services
Administrative Charges
Unlawful administrative fee and charges that should not be deducted from deposits.
Check out report fee
- Inventory preparation fee
- Tenancy renewal fee
- Prohibited tenant fee
How to Claim Your Deposit Back
Our proven process help you recover your deposit and claim compensation for deposit protection failures.
Free Assessment
Contact us for free assessment of your deposit disputes. We’ll review your tenancy and identify potential claims .
Evidence Review
We examine your tenancy agreement, deposit protection status and any deduction claims made by your landlord.
Formal Demand
We send a formal letter to your landlord demanding return of your deposit and any compensation fee.
Scheme Dispute
If needed, we’ll raise a dispute with the deposit protection scheme or pursue court action for compensation.
Court Proceedings
For deposit protection failure, we’ll issue court proceedings to claim 1-3 times your deposit in compensation.
Recovery
Receive your deposit back plus any compensation awarded for deposit protection breaches.
Building Your Deposit Claim
Strong evidence is essential for recovering your deposit and claiming compensation. Here’s what we need.
Essential Documents
Tenancy Agreement
Your signed tenancy agreement showing:
- Deposit amount and payment date
- Landlord and tenant responsibilities
- Any specific clauses about deposits
Deposit Payment Proof
Evidence of deposit payment:
- Bank transfer records
- Cheque copies or stubs
- Payment reference details
Protection Information
Any information provided about deposit protection:
- Protection certificate/email
- Scheme confirmation emails
- Prescribed Information document
Property Condition Evidence
Documentation of property condition:
- Check-in and check-out reports
- Inventory documents
- Photos and videos at end of tenancy
- Any condition reports or surveys
Communication Records
End of Tenancy Communications
All correspondence about ending the tenancy:
- Notice to quit letters
- Move-out agreement or dates
- Key return arrangements
- Final inspection reports
Deposit Return Requests
Evidence of requesting deposit return:
- Emails or texts asking for return
- Landlord’s response or lack thereof
- Proposed deduction schedules
- Your responses to deductions
Deduction Justifications
Landlord’s claims for deductions:
- Invoices and receipts for work
- Photos of alleged damage
- Cleaning company quotes
- Repair estimates and bills
Financial Records
Proof of payments made:
- Rent payment records
- Utility bill payments
- Professional cleaning receipts
- Any additional fees paid
Why Choose Claims360 for Deposit Claims?
Deposit Law Specialists
Our team specialises exclusively in tenancy deposit disputes and protection failures. We know every aspect of deposit law.
Maximum Recovery
We pursue both deposit return and compensation claims, often recovering 2-4 times the original deposit amount.
Fast Resolution
Most deposit disputes are resolved within 8-12 weeks, with many landlords settling quickly to avoid court.
Scheme Expertise
Deep knowledge of all three deposit protection schemes and their dispute resolution procedures.
Tenant Protection
We protect you from landlord retaliation and ensure your rights are fully respected throughout the process.
95% Success Rate
Our exceptional success rate demonstrates our expertise in tenancy deposit and housing compensation.
Deposit Recovery Success Stories
Read what our clients say about our deposit recovery services and the compensation we’ve secured!
Tenancy Deposit Claims FAQ
Get answers to the most common questions about tenancy deposit protection and claims.
How do I know if my deposit was protected?
Your landlord should have provided confirmation within 30 days. You can check directly with the three schemes (DPS, MyDeposits, and TDS) using your details.
Can I claim if my tenancy has ended?
Yes, you can claim compensation for deposit protection failures up to 6 years after the breach occurred, even if your tenancy has ended and you’ve moved out.
What if my landlord says the deductions are fair?
Landlords must prove deductions are reasonable and for genuine damage beyond normal wear and tear. We can challenge unfair deductions through the deposit scheme or court.
How much compensation can I get?
For deposit protection failures, you can claim 1-3 times your deposit amount. The exact amount depends on the severity of the breach and judge’s decision.
What if I don’t have all the paperwork?
Don’t worry – we can still gather evidence and contact the schemes for confirmation. Bank statements showing the deposit payment are often enough to start your case.
Will my landlord know I’m claiming?
Yes, we need to contact your landlord as part of the claims process. However, we handle all communications professionally and protect you from any retaliation.
How long does the process take?
Most deposit disputes are resolved within 8-12 weeks. Court cases for deposit protection failures typically take 4-6 months but often settle earlier.
What if I’m still renting from the same landlord?
You can still claim while living in the property. The law protects you from retaliatory eviction, and we ensure your tenancy rights are fully protected.
Get Your Deposit Back – Plus Compensation
Don’t let landlords keep your hard-earned money. Contact Claims360 today for a free assessment of your deposit claim and find out how much compensation you could be entitled to.
Free Case Assessment
No Win, No Fee
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