Housing Disrepair Claims
Living in poor or unsafe housing conditions? Your landlord has a strict legal duty to keep your property in a good state of repair. If they’ve failed to carry out essential repairs – such as fixing serious damp, mould, leaking roofs, broken heating, faulty electrics, or dangerous plumbing – you may be entitled to claim compensation for the negative impact on your health, well-being, and overall quality of life.
- No Win, No Fee
- £25M+ Recovered
- 92% Success Rate
Types of Housing Disrepair We Handle
From minor maintenance issues to serious structural problems, we help tenants claim compensation for all types of housing disrepair.
Damp and Mould
- Persistent dampness and mould growth
- Peeling wallpaper or paintwork
- Musty damp smell
- Black mould on walls and ceilings
- Damaged personal belongings
Leaking Roofs & Windows
- Water ingress causing damage and mould
- Leaking roof tiles or gutters
- Faulty window seals
- Draughts or condensation
- Damaged flooring and carpets
Heating & Hot Water
- Inadequate or broken heating systems
- Faulty boiler or radiators
- No hot water supply
- Cold and uninhabitable conditions
- Gas safety issues
Plumbing Problems
- Faulty plumbing systems causing leaks or blockages
- Blocked or overflowing drains
- Leaking pipes and taps
- Faulty toilets or bathrooms
- Sewage problems
- Water pressure issues
Electrical Issues
- Dangerous electrical problems requiring urgent attention
- Faulty wiring or sockets
- Power outages and trips
- Exposed or damaged cables
- No electricity safety certificates
- Fire hazards from poor wiring
Structural Problems
- Serious structural defects affecting the safety and habitability of the property
- Cracks in walls and foundations
- Damaged doors and windows
- Unsafe flooring or staircases
- Subsidence and settlement
- Structural instability
Your Landlord’s Legal Responsibilities
Landlords have clear legal duties to maintain rental properties in good condition and ensure tenant safety.
Statutory Obligations
Section 11 Landlord and Tenant Act 1985
Landlords must keep in repair:
- The structure and exterior of the property
- Installations for supply of water, gas, electricity, sanitation
- Installations for space heating and hot water
- Common areas and shared facilities
Housing Health & Safety Rating System
Properties must be free from Category 1 hazards including:
- Damp and mould growth
- Excess cold or heat
- Fire safety risks
- Electrical hazards
- Asbestos and lead
Homes (Fitness for Human Habitation) Act 2018
Properties must be fit for human habitation at the start and throughout the tenancy:
- Require repairs affecting habitability
- Adequate heating, lighting and ventilation
- Adequate supply of hot and cold water
- Adequate drainage and sanitary conveniences
- Facilities for preparation and cooking of food
Response Times & Procedures
Emergency Repairs
Must be addressed within 24 hours:
- Total loss of heating in hot water
- Dangerous electrical fault
- Gas leak or safety issues
- Severe water leak
- Blocked drains causing health hazards
Urgent Repairs
Should be completed within 7 days:
- Partial heating or hot water loss
- Minor electrical problems
- Leaking roof causing water entering
- Broken windows and doors
- Faulty locks/security
Routine Repairs
Should be completed within 28 days:
- Minor damp issues
- Cosmetic repairs to issues
- Minor structural repairs
- Replacement of broken appliances
- Appliance repairs (if provided)
Notice Requirements
You must give your landlord notice of disrepair issues:
- Written notice is recommended
- Keep copies of all correspondence
- Allow reasonable access for repairs
- Document the landlord’s response (or lack thereof)
How to Make a Housing Disrepair Claim
Our proven process ensures your housing disrepair compensation for housing disrepair while getting the repairs done.
Free Assessment
Contact us for a free case evaluation. We’ll review your housing issues and advise on your claim prospects.
Property Survey
Independent surveyor inspects your property and documents all disrepair issues with photos and a detailed report.
Letter of Claim
We send a formal letter of claim to your landlord detailing the disrepair and compensation demand.
Negotiations
We negotiate with your landlord’s insurers to secure your compensation and ensure repairs are carried out.
Court Action
If needed, we’ll issue court proceedings to force repairs and secure your compensation.
Settlement
Compensation payment and completion of repairs. All costs covered by the landlord’s insurers.
Building Your Housing Disrepair Case
Strong evidence is crucial for a successful housing disrepair claim. Here’s what we need to build your case.
Essential Evidence
Photographic Evidence
Comprehensive photos showing all disrepair issues:
- Date-stamped photos at all angles
- Close-ups of damage
- Damage to personal belongings
- Health and safety hazards
Written Correspondence
All communication with your landlord:
- Letters and emails reporting problems
- Landlord’s responses (or lack thereof)
- Repair appointment records
- Text messages and phone call records
Medical Evidence
Health problems caused by disrepair:
- GP records and prescriptions
- Hospital attendance records
- Specialist consultant reports
- Prescribed medication records
Financial Records
Proof of financial losses from disrepair:
- Receipts for damaged items
- Additional heating bills
- Alternative accommodation costs
Professional Evidence
Independent Survey
Professional property surveyor (cost covered):
- Detailed report of all disrepair issues
- Photographic evidence (timestamped, measurably)
- Estimated repair costs and timescales
- Health and safety risk assessment
- Impact on property value and habitability
Expert Medical Opinion
Medical expert assessment linking health problems to housing conditions:
- Causation between disrepair and health issues
- Diagnosis of housing-related conditions
- Impact on quality of life and daily activities
- Prognosis and future treatment needs
Environment Health Reports
Local authority assessments (if available):
- Housing health and safety rating system reports
- Category 1 and 2 hazard assessments
- Improvement or prohibition notices
- Emergency remedial action records
Witness Statements
Supporting evidence from others:
- Family members and visitors
- Neighbours who’ve witnessed problems
- Home care workers or health visitors
- Healthcare professionals who’ve seen conditions
Building Your Deposit Claim
Strong evidence is essential for recovering your deposit and claiming compensation. Here’s what we need.
Essential Documents
Tenancy Agreement
Your signed tenancy agreement showing:
- Deposit amount and payment date
- Landlord and tenant responsibilities
- Any specific clauses about deposits
Deposit Payment Proof
Evidence of deposit payment:
- Bank transfer records
- Cheque copies or stubs
- Payment reference details
Protection Information
Any information provided about deposit protection:
- Protection certificate/email
- Scheme confirmation emails
- Prescribed Information document
Property Condition Evidence
Documentation of property condition:
- Check-in and check-out reports
- Inventory documents
- Photos and videos at end of tenancy
- Any condition reports or surveys
Communication Records
End of Tenancy Communications
All correspondence about ending the tenancy:
- Notice to quit letters
- Move-out agreement or dates
- Key return arrangements
- Final inspection reports
Deposit Return Requests
Evidence of requesting deposit return:
- Emails or texts asking for return
- Landlord’s response or lack thereof
- Proposed deduction schedules
- Your responses to deductions
Deduction Justifications
Landlord’s claims for deductions:
- Invoices and receipts for work
- Photos of alleged damage
- Cleaning company quotes
- Repair estimates and bills
Financial Records
Proof of payments made:
- Rent payment records
- Utility bill payments
- Professional cleaning receipts
- Any additional fees paid
Why Choose Claims360 for Housing Disrepair?
Housing Law Specialists
We specialise exclusively in housing disrepair claims with deep knowledge of landlord and tenant law.
Dual Approach
We secure both compensation for past suffering AND ensure repairs are completed to proper standards.
Expert Network
Access to leading property surveyors, medical experts, and environmental health specialists.
Fast Results
We often secure interim payments and emergency repairs while your main claim progresses.
Tenant Protection
We protect you from landlord retaliation and ensure your tenancy rights are fully respected.
92% Success Rate
One of the highest success rates in housing disrepair compensation and repairs for tenants.
Housing Disrepair Success Stories
Read what our clients say about our housing disrepair services and the compensation we’ve secured.
Housing Disrepair Claims FAQ
Get answers to the most common questions about housing disrepair claims and tenants’ rights.
Can I claim if I’m still living in the property?
Yes, you can make a claim while still living in the property. We’ll protect you from any landlord retaliation and ensure your tenancy rights are respected.
What if my landlord says the problems are my fault?
Landlords often blame tenants, but we’ll gather expert evidence to prove the true cause of problems and establish whether they fall under the landlord’s repair obligations.
How long do I have to make a claim?
You generally have 6 years from when the disrepair began to make a claim. However, it’s best to start as soon as possible while evidence is fresh and the problems are ongoing.
Will my landlord have to do the repairs?
Yes, as part of your claim we’ll require the landlord to complete all necessary repairs to a proper standard. This is often more important to tenants than just receiving compensation.
Can I claim for problems that have been partially fixed?
Yes, you can still claim compensation for the period when you suffered from disrepair, even if some repairs have since been completed. Proof of the original issues and duration is essential.
What if I don’t have written proof of reporting problems?
We can still help. We’ll gather other evidence including photos, medical records, and other evidence to prove you reported problems to your landlord.
Can I claim if I’m a council tenant?
Yes, council tenants have the same rights as private tenants. Local authorities have the same repair obligations and can be held liable for disrepair in the same way as private landlords.
What if my health has been affected?
If disrepair has caused health problems, we’ll obtain medical reports to prove the link between your housing conditions and health issues.
Don’t Suffer in Silence – Get the Compensation You Deserve
If you’re living with housing disrepair, you don’t have to put up with it. Contact Claims360 today for a free assessment of your case and find out how much compensation you could be entitled to.
Free Case Assessment
No Win, No Fee
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